Billing Policies

Usage of Veara products and services constitutes customer's acceptance of Veara's billing policy. The following is Veara's billing policy with which all customers must comply.

Accounts Prepaid
All accounts are set up on a prepaid basis. Payment must be received by Veara before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for all fees.

International
All international customers must pay by credit/debit card. Veara does not accept international checks.

Product Availability
Billing is based on availability of products and services, not based on usage.

Account Information Current
Customers are responsible for keeping all credit/debit card details and contact information current. Use this form for updates.

Automatic Billing
All recurring subscriptions and annual hosting accounts are automatically invoiced and charged to the credit/debit card on file (credit cards may be processed by Veara or Computers Plus our billing partner). Individual design and or consultation fees are billed automatically monthly or semi-monthly to your account on file.

Archive and historical Invoices
The last year of archive and historical invoices are available to you on our website - please email accounting@veara.com for your specific URL.

Delinquent Accounts
All accounts 5 days past due may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.

Domain Transfers
Veara will not approve the transfer of any domain name or related files or data for any account with an outstanding balance.

Late Fee
All accounts more than 5 days past due may be assessed a late fee. Veara may assess a $50.00 late fee for accounts 5 days past due. Accounts more than 5 days past due are subject to disconnections. A reconnect fee of $50.00 may be accessed to reconnect service following interruption. Such interruption does not relieve YOU from the obligation to pay any and all amounts.

Deactivation
After an account is delinquent 5 days, it will be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Data will be stored for 30 days post cancellation. After that, data will not be available. The account record and delinquent balance will be submitted to a third-party collection service.

Chargebacks
If a customer initiates a chargeback, Veara may assess a $300.00 processing fee for each individual chargeback. Any account with an NFS check or charge back is subject to immediate service suspension.

Returned Checks
Veara may assess a $50.00 processing fee on all accounts with non-sufficient funds or returned checks.

Collections Fee
In the event an account is submitted to a third-party collections service, a $150.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

Interest
Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable.

Payment Methods
Veara accepts payments via credit/debit card. Veara currently accepts American Express, MasterCard and Visa credit/debit cards. Direct deposit to our Bank of America account.

Cancellations
Cancellations must be done in writing via email. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Closing your Account
Closing an account with Veara cannot be done by simply canceling the credit/debit card. Veara will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done in writing by email.

Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Refunds
Fees are nonrefundable.

Billing Disputes
As a current or prior customer of Veara, each customer agrees to provide Veara 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Veara must be the first option in billing disputes. Should Veara receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Veara has been given a chance to resolve the issue, Veara has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Veara retains the right to collect on any rendered services or fees that are due. Veara will submit any disputed amounts to a collection agency. Once a chargeback has been received, Veara will immediately suspend the account until the matter is resolved.



Last Updated: May 28, 2015